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Curate Overview

curate

What is it?

  • NeuralSeek's Curate features allows users to view intents generated from the KnowledgeBase, import and export intents into the virtual agent, and manage example questions and answers. The content and parameters of each 'Intent' can be adapted and adjusted to accommodate employee and customer needs.
  • Users can also view the results of other features as well, such as round trip logging, merge/unmerge actions, whether the intent contains any Personally Identifiable Information (P.I.I.), and whether the source KnowledgeBase information has changed so that users can easily detect whether the answers that were generated needs to be updated or not.
  • Sometimes, it is easier to curate all the questions and answers outside of NeuralSeek, and upload them in batch. Use the Curate feature to upload and update the curated Q&A's (supports CSV format). A template CSV file is given for you to use it.

Why is it important?

  • This feature enhances the user experience by providing a streamlined and accessible interface. Additionally, it enables users to closely monitor incoming queries and the corresponding generated answers, allowing for a better understanding of user interactions. Users are able to easily identify outdated information within the connected documentation through the displayed coverage and confidence scores, facilitated by the built-in semantic scoring model. Furthermore, the ability to adjust answers and parameters ensures customization to better align with user queries and intents. Lastly, the feature allows users to view and modify auto-generated queries for each intent, providing a comprehensive toolkit for refining and optimizing responses. Overall, these functionalities collectively contribute to a more effective and tailored knowledge management experience.

How does it work?

  • The Curate feature in NeuralSeek's UI allows users to manage intents and answers efficiently. Accessed through the Curate tab, the UI comprises columns like Intent, displaying categorized questions with indicators for status; Q&A, indicating the number of questions and answers per intent; Coverage %, showing KnowledgeBase contribution; and Confidence %, reflecting the likelihood of user satisfaction. The trend graphs use color codes for coverage and confidence states. Users can hover over the graph to observe changes over time. Intents and answers can be displayed, searched, and filtered based on various criteria. Users can edit, delete, or backup answers, and perform operations on intents, such as merging or renaming. Caution is advised for irreversible actions like deletion and merging.
  • See Curation of Answers for more info.